About Tech Care Assistance: Simple and Reliable
Your Partner in Simple and Reliable Tech Solutions
About us
Tech Care Assistance is an innovative technology support and asset management platform created specifically for La Consolacion University Philippines (LCUP). Developed by Shane Anne G. Cosay, Ruel F. Machete, Roxanne C. Roxas, and Alessandra Nicole C. Santiago, it offers a user-centered, comprehensive solution for managing and resolving technology issues for students, faculty, and staff at LCUP.
What we offer?
Tech Care Assistance offers a robust help desk and ticketing system for easy issue reporting by students, with prioritized support for faculty and staff. Real-time updates keep users informed throughout the process, and the system efficiently tracks, assigns, and resolves issues. The platform also provides a knowledge base with FAQs, guides, and tutorials to help users solve common problems independently. Remote support tools enable tech staff to assist directly by accessing student devices, ensuring quick and effective resolution of issues.
Efficient Tech Management
Tech Care Assistance ensures optimal technology performance through asset management, regular updates, and role-based access tailored for students, faculty, and staff. Faculty-specific tools enhance teaching with classroom support and training resources. With performance monitoring, alerts, strong security, and mobile-friendly design, the platform offers seamless, accessible, and user-focused tech solutions.
Our Team
Meet the dedicated team behind Tech Care Assistance, committed to providing efficient, reliable tech support and ensuring seamless technology experiences for all users at LCUP.
Team Leader
Ruel Machete
Team Asst. Leader
Roxanne Roxas
Team Member
Shane Anne Cosay
Team Member
Alessandra Nicole Santiago
Looking ahead, Tech Care Assistance is committed to future growth, with plans for data analytics to identify common issues and guide ongoing improvements. Personalized dashboards, AI-driven support, and expanded remote support options are also being explored to further refine the platform and adapt to evolving technology needs.
As a complete and adaptable solution, Tech Care Assistance aims not only to resolve technology issues but also to support LCUP’s mission of maintaining a technologically empowered campus community.
Techcareassistance.com
